Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All orders place with The Good Dog Company ship either same or next day depending upon the time we receive the order.
- Privacy & Security
- The Good Dog Company’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by The Good Dog Company anytime you interact with The Good Dog Company, such as when you visit our website, when you purchase The Good Dog Company products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at The Good Dog Company, and we go to great lengths to protect it. Privacy Policy The Good Dog Company respects your privacy on the Internet. As part of our company operations, we gather certain types of information about our contacts, and we would like to explain the types of information we assemble, what we do with it and how to correct or change your information. What Information is collected about The Good Dog Company Contacts? As part of the process in downloading The Good Dog Company information and in enrolling in any The Good Dog Company giveaway, you will be asked to provide an e-mail address and other contact information, as appropriate. This information may or may not be necessary, depending upon the action being taken. In some instances The Good Dog Company may require an e-mail address for enrollment into a promotional agenda. In all other instances, an opt-out option will be offered. Cookies In addition to information provided by visitors to our web site, The Good Dog Company monitors incoming and outgoing web traffic data for diagnosis of server problems for web administration purposes and uses this data to collect general demographic information about all visitors to our site. This information allows us to ensure that we provide the most desired information to our visitors. As an important part of providing quality service, The Good Dog Companyuses cookies to store and track information. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. By modifying your browser preferences, you have the choice to accept all cookies, or be notified when a cookie is set, or to reject all cookies. The Good Dog Company will access only those cookies that we have generated. Online Privacy and Children The privacy of children online is of the utmost importance to us. The Good Dog Company Web site is a general audience site and is not directed to, or intended for, children under the age of 16. In the event that you suspect The Good Dog Company has any information about a visitor under the age of 16, please contact us immediately at privacy#thegooddogcompany.com * so all information can be deleted from our records. Confidentiality The Good Dog Company will not sell or release identifiable visitor information to any third party without your permission and will limit disclosure of information to the following, where we believe in good faith that it is required to do so in response to a Subpoena or other legal process; where reasonably required to do so in order to maintain, update or otherwise implement The Good Dog Company data security measures, equipment, technical operations, etc.; or where reasonably necessary to identify, contact or bring legal action against persons or entities to preserve and/or enforce ABC Company’s rights. The Good Dog Company makes all efforts to protect the confidentiality of all visitors and will never knowingly allow access to this information by any third party. We have made a significant investment in our server, database, backup and firewall technologies to protect information assets. These technologies have been installed as part of a complex security architecture and protocol. Information Uses The Good Dog Company uses visitor information to deliver promotions and to monitor, analyze and report campaign results internally. This data is in a non-personally identifiable aggregate form designed to analyze general trends and usage patterns. Opt-Out Provision The Good Dog Company will offer an opt-out in all e-mail transmissions and will follow up with timely removal of requested information from our database. This information could include name, title, company, address, phone number, fax number, e-mail address or other information that has been offered. Terminating, Reviewing and Modifying Visitor Information. You may choose at any time to terminate, review or modify all information stored by The Good Dog Company by contacting us at privacy#thegooddogcompany.com * Policy Changes The Good Dog Company reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued participation in The Good Dog Company offers following the posting of changes to these terms will mean that you accept those changes. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. If you have any questions about this privacy statement, or feel that your privacy has been compromised, please contact us at privacy#thegooddogcompany.com * (* Please replace '#' with '@' while sending mail)
- Returns & Replacements
- The Good Dog Company will replace any defective item at no charge provided it is a manufacturers defect.
- Ordering
- All Good Dog Company online transactions are secure via 128 bit SSL security and appropriate measures to manage client privacy.
- Payment, Pricing & Promotions
- Good Dog Company pricing is effective as presented. The Good Dog Company reserves the right to change the pricing at anytime. The Good Dog Company currently accepts Mastercard and Visa for online payment.
- Viewing Orders
- Only registered Good Dog Company customers can view orders online. If you need to update or change orders please contact us at 1.866.433.6426.
- Updating Account Information
- Only registered Good Dog Company customers can view accounts online. If you need to update or change account details please contact us at 1.866.433.6426.
